RMVgo 4+

Mostly great, a few hassles

It’s great that most of the app is converted into my selected language. Unfortunately the 10% that’s still in German is…any and all important notices.

When my account and method of payment are set up, it’s fairly convenient to buy a ticket as I board a train. But it requires navigating through about five pages when it should be no more than two. And if there’s any problem with the account or payment method, straightening it out requires far too much hassle. One payment was declined when my credit card expired, so my account was locked even after I updated the credit card info - I had to wire money to RMV’s bank account! Why didn’t they just run the charge again using my new credit card info? Just one example of a well-intended but still juvenile young app. You’ve come a long way. Keep improving it!

User-rudeness

The new version goes beyond user-unfriendliness. It’s plain user-rudeness. Did the Product Owner ever use the app? Do the developers ever use it? Did they perform empathy maps to understand how users actually use such an app? Did they run analytics on the old version to see what people actually need? I’m app-savvy and had to navigate the GUI for minutes just to find how to perform basic tasks. Ever heard of “must have,” “should have,” and “can have” features? Who needs a map as a homepage? That’s what Google Maps is for. Why do I have to tap on a button to search for a train connection from A to B? Why do I have to scroll down after running a search to find out what time I have to leave the place I am in to catch my subway just because you though I’d want a map route at the top instead? ASK people what they want instead of assuming. The look is more modern, granted, but functionality comes first, dear Development Team. That’s why we have User Stories and other polling methods. What do we want? Schedules, connections (take this tram at this time, then change at this station to catch this other train at this time), and fast ticket purchases to pay for the service we’re using. Please, please, please improve it.

Developer Response ,

We are very sorry if RMVgo does not fully meet your expectations. At the same time, we thank you very much for your valuable feedback, which helps us to further improve our app. We are therefore happy to take this on board and pass it on to the developers.
Kind regards - Yours RMV App Team

Very Helpful Tool

I thoroughly enjoy using the bus system. This app, once you get used to making it work for you; is crucial to planning (& not having to remember) your bus routes. A must have for anyone that uses the bus on a regular basis. A highlight is how it ties in with the local train schedule to provide plenty of options.